• FREQUENTLY ASKED QUESTIONS

FAQ's

  • This is my first time doing yoga. Can you tell me what to expect?

    Wonderful! All of our classes are designed to be accessible to all levels but we do have a couple of beginner friendly classes you can incorporate into your schedule. We encourage you to come to as many classes as frequently as you can to start to see the benefits more quickly. You can rest whenever you feel like and take each class at your own pace, resting when needing to and re-joining when you’re ready. Please arrive to the studio 15 minutes before class, as we do lock our doors when the class is about to begin. Please BYO yoga mat and any props you need, we are currently no supplying mats or props, no mat hire available. We are a glass free studio, meaning no glass drink bottles. Please bring your own drink bottle and you can fill it up at the studio. We do sell $4 water and coconut water to purchase in studio. We have towel hire for $2, as you will need a towel for class and coconut water if you forget water, otherwise bring your own. Wear comfortable clothes, anything that you might work out or jog in. Be prepared to sweat and most importantly, enjoy!

  • Could I please suspend my auto debit membership payments?

    Of course! As an auto-debit member, you are welcome to suspend your membership for a maximum period of ten weeks per year.

    Please submit your dates of request with 5 business days notice via our online Membership Suspension Request Form. T&Cs apply.

  • Do you have any introductory offers?

    Due to COVID-19 and current restrictions we are now a Members only studio. New Taster to be released soon.

    Please see our current pricing options here, and read more information about being New to One.

  • I’m pregnant. What do you recommend?

    Congratulations! Ultimately, you need to check this with your doctor first. In any case, we discourage hot yoga as it does provide an unfavourable environment for pregnancy. No pregnant women are allowed into our 37 degrees Slow Hot Flow classes.

    To keep you moving throughout your pregnancy we offer private 1:1 Reformer Pilates and Yoga classes for you. Our teachers are prenatally trained and will guide you through appropriate modifications and also once you’re ready, recommend other group classes to you. These classes are room temperature. The perfect environment for prenatal clients!

    Read more about our Prenatal Pilates. 

    PILATES 45 MIN PRIVATE
    $75 Members
    $95 Non Members

    YOGA 1HR PRIVATE
    $105 Members
    $125 Non members

  • I would like to switch my membership from Yoga to Yoga & Reformer Pilates

    Please send an email to our Client Care Coordinator at [email protected] to confirm the cancellation of your current membership, and the activation of your new membership.

  • CLASS BOOKING POLICIES

    Please note our Class Cancellation policy – you can cancel out of class up to two hours prior in order to avoid a $15 penalty fee. Cancelling within two hours will incur a $15 charge. Not showing up to class will incur a $30 charge.
    We encourage you to use the waitlists, there is often a chance of getting into classes by using these. If doing so, please be aware that you can be added into a class up to 30 minutes before hand. If you do get added and then cancel within two hours, there is a late cancellation fee as that spot was given to you rather than someone else. Therefore, we advise to only go onto waitlists that you know you can and will attend, should you get added in at any point. If you have a casual pass or class pack, the class will be forfeited if late cancelled/no show.

    BOOKING POLICIES

  • COVID-19 CONDITIONS OF ENTRY

    To help stop the spread of COVID-19, we have implemented strict policies at the studio to ensure the health and wellbeing of our entire community.

    – Must pass temperature check upon arrival to studio. If you are reading 37.5 or above you will not be allowed into class.

    -Please bring your own mat. No hire or storage available.

    -Please bring your own props if needed.

    -Please clean your mat, equipment and surrounding area with hygienic wipes provided.

    -Please maintain all government protocols for social distancing. Mats and equipment have been spaced 2 square meters apart

    HEALTH & WELLBEING AT ONE

  • Is there parking available?

    Yes, we have on-street parking at both our Melbourne and Sydney studios however it is limited and can get busy depending on the time of day. It’s best to arrive 15 minutes early so you can get a park as we are strict about locking the doors on time!

     

    Potts Point:

    Meters start around 8am and there is paid parking available on Kellett street. There is ample free parking available in the surrounding streets.

     

    South Yarra:

    There is parking on river street however no reserved area for the studio. The surrounding streets also have parking available.