We recommend arriving 15 minutes before class, or at the very least, 5 minutes before the advertised start time. That is time to check in, put your things away and be ready to go. We begin on time, and the room moves together from the first instruction.
At Potts Point, reception is on level 3, so allow for the lift. At South Yarra, we occupy different buildings down the street, so allow time to find the right one.
Our doors are locked at the start time and we cannot open them once class has begun. Arriving at the advertised start time or later may mean you are locked out. If you have been unavoidably delayed, please contact us.
Bookings open 14 days ahead, here on the website or via One Hot App (Apple) or One Hot App (Android)
You can cancel classes the same way, via the app or website. We are not able to take cancellations by phone, email, messaging or social media.
Bookings are not required to attend. If there is space when class starts, come in. However, classes do fill, and booking ensures your place.
Daily bookings are currently capped at 2 per member. This is a booking cap only; members may attend more than 2 classes per day if there is availability at the beginning of class.
We may change or cancel a scheduled class. If we cancel one you have booked we will tell you as soon as we can, and any class counted as used goes back on. Where a change or cancellation is a significant failure to give you what you paid for, you have rights under the Australian Consumer Law, and clause 56 applies.
We do not refund for change of mind. Packs, passes and intro offers expire on the date shown at purchase, and unused classes do not carry over.
Our cancellation windows, late cancellation fees and no-show fees are in the student terms and conditions.
The waitlist works. Places come up often, and the booking system moves you into the class automatically as soon as one does. That can happen at any hour, including overnight, so keep your notifications on.
Being moved in means you are booked. If something has changed and you cannot come, take yourself out and the place goes to the next person. If the system moved you in after the cancellation window had already closed, you have a 30 minute window to cancel without fees being applied.
Our system supports you in managing your bookings! You will receive emails of your schedule as well as the opportunity to manage last minute waitlist additions.
