BOOKING POLICIES AND ETIQUETTE
LOOKING OUT FOR ONE ANOTHER
LIMITED SPACES, UNLIMITED ATTENTION
Due to our limited capacity in studio we are able to offer you even more intimate and personalised classes! With limited spaces and a high demand for classes, we are now a members only studio. With this in mind, please note the following booking procedures to reserve your spot and avoid disappointed.
Bookings are open 14 days in advance for all classes, and can be made via the website, the One Hot App, or the Mindbody Online App.
-Maximum of 2 class bookings per day, per member. You may attend other classes pending availability on the day.
-We enforce a no-show & late cancellation fee of $5 per unattended class. Please early cancel your class at least 2 hours prior for Reformer & Mat class and 24 hours for Studio Pilates, to avoid the charge.
Class space is limited at the moment, so we are giving everyone as much chance as possible to attend classes.
-If you are on the waitlist you can be added into a class at anytime of day, up to 2 hours before the class starts.
– If you late cancel out of a class, even if added in from the waitlist, within the two hours, you will be charged
– If you know you definitely can’t or won’t want to attend a class if you are added in from a waitlist, at any time, please remove yourself from the waitlist to avoid any penalty fees. This also includes early morning classes, as you could be added in late at night.
EMAILS AND NOTIFICATIONS
To keep on top of all your bookings, waitlists and cancellations, please ensure you have opted in to receive all communication from us, you can do this in your Account Settings on the website. Let our automated system support you in reminding and letting you know the current status of your booking.
Head to our dropdown menu tab and enter MY ACCOUNT to update your settings.